What is an E-Statement?
An E-Statement is an electronic version of your paper statement via our secure website. The statement looks just like the one you receive in the mail but instead of paper, your statement will be available inside Online Banking to review and print.
What should I Know about E-Statements Before I Decide to Sign-Up?
Are E-Statements safe?
Absolutely! In fact, your E-Statement may actually be safer than a paper statement because there is less chance of it being stolen or lost in the mail! E-Statements will never be emailed to you. Instead, they require your secure Online Banking login.
Why would I want an E-Statement?
When you sign up for E-Statements, you’ll enjoy safety, timeliness and convenience.
- E-Statements are more secure than paper statements, because you reduce the risks that your statements are lost or stolen in the mail.
- You’ll receive your statement faster, with no more waiting for the mail to arrive.
- You’ll eliminate the storage hassles of traditional paper statements. You can choose to print your statement or just save it on your PC.
Do I have to be a registered Online Banking User to enroll for E-Statements?
Yes, for your security E-Statements are located inside Online Banking. Sign up for Online Banking
How do I enroll for E-Statements?
To enroll for E-Statements log into Online Banking, then follow these three steps:
- Click on the “Statements” tab along the top of the screen
- Click on the green “Start e-Statements” button
- Log out.
Can I sign up for E-Statements if I am the joint owner on an account?
Yes. If you are a joint owner on an account and can view the statement in Online Banking you can sign up for E-Statements for that account by contacting our office in person or by phone to request this services.
How will I know when my E-Statement is ready?
Once signed up, you will receive an e-mail notifying you when your statement is ready. Simply log into Online Banking, then click on the “Statements” tab at the top bar of the page.
To ensure receipt of your e-mail notice, make sure you keep your e-mail address current within E-Statements as well as the email address in Online Banking. Your email address can be easily updated in the “Services” tab of E-Statements.
After signing up, how long will it take to receive my first E-Statement?
After you sign up for E-Statements, you will still receive your current month’s statement in the mail, and your next month’s statement will be available online on the first of the following month. If you currently receive quarterly statements, your first E-Statement will be available at quarter-end.
If I do not receive an e-mail notification, does this mean my most recent statement is not available?
No. If you do not receive an e-mail notification, it may be because:
- Your e-mail address has changed. You can update your e-mail address by calling or visiting our office with your correct e-mail address.
- You enrolled too close to the end of the statement period. Your notification and E-Statement will be available next month.
- Your e-mail was blocked. “Allow” the sender to keep the notification from going into your spam or junk e-mail.
What if I change my email address?
Notify the credit union of your e-mail address change promptly. Be sure to make the change in Online Banking.
Can I print my E-Statement?
Yes. You can also save an HTML version of it right to your computer!
How long is an E-Statement available online?
Your E-Statement will be available online for six months.
Can I save my E-Statement?
Yes. To save a copy of your electronic statement, scroll your mouse to the bottom of the screen. In the bar that appears, click on “save” while viewing your E-Statement. The file will be in .pdf format, and can be saved on your PC wherever you choose.
Will I be able to get information that came with my paper statement, like the promotional inserts and quarterly newsletter?
Yes. You can still receive the credit union news you’re used to getting such as the promotional inserts. All you have to do is click on the links at the bottom of your statements to view current promotional inserts and disclosures.
How do I look at old statements?
To review a previous statement click on the view link located under the Statements page inside E-Statements. You will have access to up to a 6-months history of your most current member statements, beginning with the first month of enrollment growing to six during your first six-month tenure. For members receiving only quarter-end statements, the maximum statements you will see is a total of 2 months, as you do not have statement history for 4 of the 6 month periods.
Who should I contact if I can’t access my E-Statement?
If you cannot access your E-Statement or you forgot your Online Banking password, you can contact our Member Service Department by calling 717-843-1153 Monday – Friday between 8:00 AM to 5:00 PM.
What if there is a problem with my account?
Our Member Service Representatives are available to answer any of your questions.
What if I change my mind and want to go back to paper statements?
If you wish to go back to paper statements all you have to do is click on the Statement Tab inside Online Banking. Then click on the Stop e-Statements button.
Sign up for E-Statements Today!
Just log into your Online Banking account, click “Statements” at the top of the screen and then click “Start E-Statements.”